Security and Privacy Policies


In compliance with the provisions of International Law and the Ecuadorian Organic Law on the protection of personal data we inform you that by completing this form, your personal data will be incorporated and stored in a high security server, located in New York U.S. IMPORTODOUSA appreciates your trust and assures you to treat your information with due care and prudence.
By visiting, you accept the conditions and policies described in this Privacy Notice.
 Information you provide us: Information about our customers is a fundamental part of our business and we do not participate in the business of selling said information to third parties.
IMPORTODO USA: Receive and store all the information you enter on our website, we also use the information you provide us with the purpose of responding to your requests, customize future purchases that you will make, improve our store and contact us you.
 E-mail communication: You can communicate with our e-mails for suggestions, comments or request more detailed information on any item that you request.
 Protection of We disclose personal information and accounts of our clients when we believe that their disclosure is necessary for compliance with the law, to enforce or apply our Terms of Use and other agreements or to protect the rights, property or security of, its users or third parties.
 This includes the exchange of information with other companies and organizations for protection against fraud and credit risk reduction. Obviously, the foregoing does not include selling, leasing, sharing or otherwise revealing the personally identifiable information of customers for commercial purposes in violation of the commitments expressed in this Privacy Notice.
 Security of your information: We work to protect the security of your information during its transmission using Secure Sockets Layer (SSL) software, which encodes the information you enter.
When confirming an order, we only reveal the last four digits of your credit card numbers. Naturally, we transmit the full credit card number to the corresponding credit card company for order processing.
It is important that you protect yourself against unauthorized access to your password and your computer. When you finish, make sure you have closed your session whenever you are using a shared computer.
 Access to minors: does not sell products to be acquired by minors. We market products for minors to be acquired by people of legal age. If you are under 18 years of age, you can use only with the supervision of a parent or guardian.

 Information you provide to us: You provide us with most of the information when searching, shopping, posting a comment, or contacting our customer service. By performing the above actions, you are provided with information such as your name, address and telephone number; information on your credit card.

 Electronic Communications: When you use any Service of or send us emails, text messages from your computer or cell phone, you will be communicating electronically with us.

 Copyright: All content included in or made available through any Service of, such as text, graphics, logos, button icons, images, sound files, digital downloads, data collection and support logical are owned by IMPORTODOUSA, and is protected by international laws and Ecuador on copyright.

 License and access: IMPORTODOUSA allows access to our website and online site only and exclusively for purchases, reproduction, duplication, copy, sale, resale or exploitation of any type of the Services of IMPORTODOUSA or any part of the same for commercial purposes without the prior written consent of IMPORTOSOUSA

 You may not frame or use framing techniques to install an outline on any trademark, logo or other exclusive information (including images, text, or page layout or formats) of IMPORTODOUSA without express written consent. You may not use labels or any “hidden text” that uses the name or trademarks of IMPORTODOUSA without our express written authorization.

 Your Account: If you use any Service of IMPORTODOUSA, you are responsible for maintaining the confidentiality of your account and password, as well as for restricting access to your computer, and you agree to assume responsibility for all activities that are submitted under your account or password. IMPORTODOUSA sells products for minors, but sells them to adults, who can purchase them with a credit card or other authorized payment method. If you are under 18 years of age, you may use the IMPORTODOUSA Services only under the supervision of an adult or guardian.

 Opinions and comments. Visitors may submit suggestions, ideas, comments, questions or other information, provided that the content thereof is not illegal, obscene, threatening, defamatory, invasive of privacy, that infringes intellectual property rights (including advertising rights) or otherwise offensive to third parties or objectionable, and does not consist or contain computer viruses, political propaganda, commercial request, chain letters, mass mailings or any form of “spam” or unsolicited commercial electronic messages. You may not use false e-mail addresses, or impersonate any person or entity or otherwise induce error regarding the origin of a card or any content. does not review the published content on a regular basis, but reserves the right (but not the obligation) to remove or edit said content.

Returns, does not take the title of the returned items until the item arrives at our distribution center.

Returns of articles are accepted within a period of 5 working days from the date of delivery, only if the products have manufacturing defects and not due to misuse, prior notification by email.

For the return of the product it must be in perfect condition and not have been used or mistreated.

 Prices: The “List Price” is the suggested retail price of a product provided by a manufacturer, supplier or vendor.
We do not charge your credit card until after your order has been entered and confirmed to the shipping process.


 Transportation: After the payment and confirmation, in the purchase of the items, these will be sent in a maximum time of 2 days or 48 hours without any charge to the address you indicate within the limits established by in the city ​​of Cuenca for purchases over $ 25 dollars.
If your purchase is less than $ 25 dollars, transportation will cost $ 1.5 dollars.

The items will be delivered in the place indicated on the form before payment to the person who is in that moment, the person who receives the item will have to show an official identification.

If at the time of delivery of the items in the aforementioned place, no one is available to receive it, a notification will be left in your email specifying that the delivery was attempted.
From the second attempt the addressee will be charged an additional surcharge for the delivery of the product.

If the item is required outside the limits of Cuenca or another province, the buyer will assume the transportation costs by any means so that the item arrives at its place of destination.
For more information contact us through:


 Disputes: Any controversy or claim related in any way with the use of any Service of, or with any product or service marketed or distributed will be resolved by binding arbitration.

 Our address:
Av. Abelardo J. Andrade s / n and Emilio López
Telf.:072460299 Cell: 0995696707-0987424339
Zip code 010101


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